There are a lot of factors that take a company from surviving to thriving. One of the most noteworthy factors when identifying the difference between a successful company versus a struggling one is their culture.
From executives to intern, it’s important to establish a culture that resonates through every employee and translates to your clients. While establishing, practicing, and maintaining good culture needs to be practiced in every corner of the organization, customer service agents are a key factor to this culture.
At F.H. Cann & Associates Inc., they know that their culture is at the core of their success and that their customer service agents are at the heart of their culture. As leaders in the Accounts Receivables Management field, they’ve worked to build their reputation through incredible client relations.
F.H. Cann & Associates Inc.’s mission is respect, care, and recovery when it comes to handling complex call center projects, which is why they hire nothing short of world class customer service talent.
While it may sound like an obvious trait to look for, professionalism is the first thing to seek when hiring your team members. From how an interviewee dresses to how they speak, it’s important to feel that you’d feel comfortable with a candidate representing your company to anyone at any time and on any level.
It’s important that your customer service agents have the right knowledge and experience to perform their role correctly. From understanding the company and the role to having the experience to communicate in a professional, informed way, having a team equipped with knowledge allows them the confidence to perform their role at the best of their abilities.
It’s no surprise that customer service is rooted in communication. From establishing rapport to handling client concerns, it’s important that your customer service agents effective with all communication, internally and externally. It’s with their world class communication that
F.H. Cann & Associates Inc. has been able to reach new goals around every turn. One of their most recent accomplishments was the North Andover award for their ability to generate competitive advantages.
While knowledge is power, curiosity is the trait that fuels that power. The importance of having curious candidates might be the most important trait of all in your customer service agents as it ensures that they find and take opportunities to continue learning and perfecting their craft. By employing curious professional, you’re creating a motivated team that will growth with your company.
Having an eye on the future and all your organization’s opportunities is an important trait in each of your employees. With twenty years as leaders in the Customer Care Industry and Accounts Receivable Management field, F.H. Cann & Associates Inc. knows their success is because the team has been and continues to be focused on the future.
By hiring a team working together towards a larger goal, the accomplishments will be more profound and the culture will flourish due to it.